Telus customer service Options
Telus customer service Options
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I've experienced troubles While using the Tech Support for the house Web likewise so tough we put in more than an hour handling a problem. I’ve been possessing for months and months.
Used to be the leader and The rationale I happen to be a loyal Telus custiomer for years. But This really is about to change!!
Certainly I tried chat and obtained connected by using a live person However they instructed me I had to phone. Undecided exactly what the representatives on the chat can help with.
00 extra per month. Regardless that my agreement says promo price tag is for 2 several years my Monthly bill says it is 1 yr. Right after expending an afternoon nowadays trying to get assist, once the 3rd particular person I spoke they reported they'll explore it and contact me back. I didn't receive a connect with back again with solutions. This is totally unacceptable. I regret signing up with Telus and can notify Anyone I understand to never ever enroll with them. Outside of curiosity I identified as Shaw and promptly had the decision answered and the person I spoke with was obvious and articulate. Feeling trapped inside of a contract and on the mercy of a large process which includes no support for its customers.
The TELUS group acknowledges that our function spans quite a few Territories and Treaty places and we're grateful for the normal Information Keepers and Elders who are with us right now, whoever has long gone ahead of us as well as the youth that encourage us.
I am requesting a transparent breakdown of my contract, which include all applicable reductions, and a fair resolution to the issues I’ve skilled. On top of that, I question that someone critique the call recordings to be aware of the poor therapy I been given from many brokers.
If my issues are usually not addressed, I will probably be compelled to escalate this additional, including to your Business from the President, the media, and the higher Business Bureau.
• I spoke to various agents, including Maria and Regal, who could not supply clarity or escalate my situation as asked for.
I haven't been so annoyed with an organization. It can be not possible to acquire answers from Telus. My Invoice is improved numerous periods due to the fact signing up with them a year in the past following a promoter came to our door and drew us in with attractive presents. She even said Telus would buy Shaw's deal penalty to maneuver us in excess of. I regret every 2nd of going. It's going to take up almost all of the afternoon to speak with an individual at Telus. Maintain periods estimate an hour only to get forwarded to another person and placed on maintain for an additional hour. My agreement arrangement reveals what my bill need to be However they arbitrarily adjust my Invoice to a hundred.
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Thank you for the consideration to this make a difference. I anticipate a prompt and satisfactory resolution.
@Oleginza Wrote: I called Telus CS Telus technical support at 8.55AM Mountain time and they hanged up on me, indicating that I must connect with during "frequent Business hours". Is this for actual?
Take note: if The subject is just not nevertheless included by TELUS Specialist Messaging, You will be provided using a callback selection.
Pro was really valuable. I was acquiring quite discouraged as nothing seemed to be Doing work. He walked me through the procedure with straightforward Guidance. And it ultimately labored. Terrific career!
Yeah, I’m binding by a two 12 months deal unfortunately, I’m only four months in, but I did get somewhere. I suppose The manager Business office known as me currently so I have a cellular phone discussion with him in an hour. We’ll see how that goes.